FAQs

This section contains information about our company Sol*Aire Heating Products Ltd, our range of products and our online shop. If you cannot find an answer to your question, please contact us between 9-5 on 01325 717 899 or email us on info@solairehp.co.uk.

Who Is Sol*Aire Heating Products?

Sol*Aire Heating Products are a family run business operating from Richmond, North Yorkshire. We manufacture, distribute and sell a wide range of electric convection and radiant panel heaters towel rails. We are the UK distributors for ADAX panel heaters and fans, Radialight radiant and convection heating products and also manufacture our own range of electric convection panel heaters, towel rails and electric heating elements.


What are your Delivery Times?

We ship parcels every weekday, on a next working day service for customers in the UK that order before 11am. International orders are shipped same day and may take 3-5 working days within Europe. Customers purchasing outside of the UK will be subject to additional shipping charges, though our rates are kept as low as possible. A detailed delivery policy outlining these and other important information can be found here.


What currencies do you accept?

All prices are displayed in £ GBP though payment in other currencies can be made.


What are my payment options?

We accept Credit and Debit cards (via PayPal or amazon payments), PayPal transfers, Cheques & Bank Transfers. You do not need a PayPal account to checkout with a card, simply pay as a guest at the checkout page.


What is your postal address? May I collect items from you?

Our business address is:

Sol*Aire Heating Products Ltd
New Row
Eppleby
Richmond
North Yorkshire
DL11 7AW
United Kingdom
Email: info@solairehp.co.uk

Items may be collected under special circumstances but we ask that all visitors call us on 01325 717 899 to arrange an appointment.


Can you give me a discount?

We are able to offer trade and bulk wholesale discounts to genuine registered businesses. If you are a member of the general public wishing to obtain a discount based on a large order please call us on 01325 717899 or email us on info@solairehp.co.uk and we'll be happy to look at it for you.


What are the running costs associated with your products?

To calculate running costs, please contact your electricity provider to confirm the hourly tariff in kilowatts per hour.

For example, if you are paying 10 pence per kilowatt hour, then the maximum a 1000W heater will cost 10p per hour to run. The Maximum a 2000W panel heater will cost 20p; and so on.


I want to return an item, what is your returns policy?

We accept returns but you need to be aware of your rights and responsibilities should you decide to return a product. For more detailed returns information please visit our returns page

 

 

 

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