Delivery

SHIPPING POLICY

 

ALL SHIPMENTS

 

Shipments require a signature for delivery. Normally, delivery tracking information (including a date and delivery window) will be text / emailed to the details provided on the order. Once an order is dispatched, we are unable to redirect the package to a different address and is the customer’s responsibility to coordinate with the courier.

Please do not book a Plumber or Electrician until your products have Arrived and have been checked or tested.

FREE DOMESTIC SHIPPING (UK)

 

We offer Free Next Working Day shipping on all UK Mainland orders placed before 11am. All orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 9am-5:00pm GMT – Shipping is not available outside of these hours. Orders placed after 11am will be dispatched the following business day.

After the order has been dispatched, you will receive an email/text notification with shipping confirmation and a tracking number. Once the courier (APC or DHL) are in possession of the parcel, it will be put onto a next day working day service. (could take up to 2 working days*.)

On the day of delivery, you will receive a 2 hour delivery window.  You must be available at this time, as a signature will be required for delivery.

For international customers please allow 3-5 business days for your order to arrive.

† excluding Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles, Channel Islands & Northern Ireland. See rates below. *From the courier receiving the item.

Region

Cost Per Parcel

Estimated Delivery Time

UK Mainland*

FREE

Next Business Day

Isle of Man, Isle of Wight, Scottish Highlands & Islands, Scilly Isles

£12.00

1-3 Business Days

Europe 1: Netherlands, Luxembourg, Ireland, Belgium

£14.00

1-3 Business Days

Europe 2: Switzerland, Denmark, Austria, Germany, France

£16.00

2-3 Business Days

Europe 3: Czech Republic, Italy, Slovakia, Spain

£18.00

2-3 Business Days

Europe 4: Finland, Estonia, Hungary, Poland, Portugal, Slovenia, Sweden

£22.00

2-4 Business Days

Europe 5: Bosnia and Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Norway, Romania, Serbia

£24.00

3-5 Business Days

International Delivery

 

All orders are processed and shipped within 24-48hrs (excluding weekends and holidays.) Normal business hours are Monday-Friday, 9am-5:00pm GMT – Shipping is not available outside of these hours.

After the order has been dispatched, you will receive an email/text notification with shipping confirmation and a tracking number. Once the courier (DHL) are in possession of the parcel, it will be put onto an express service.

For international customers please allow 3-5 business days for your order to arrive

DO YOU SHIP TO P.O. BOXES?

 

Unfortunately, we do not offer shipping to P.O. boxes or BFPO addresses

FAILED DELIVERIES & RETURNED PARCELS

 

Our couriers will attempt delivery twice. After a second attempt, the package will be re-routed back to our warehouse and a refund will be issued. If you would still like this item, you will need to reorder the item again.

If APC/DHL are unable to deliver due to an: incorrect address (entered by the customer), the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Sol*Aire Heating Products is not responsible for payment of return shipping costs levied by the courier. Similarly, Sol*Aire Heating Products is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery and is non-refundable.

Most parcels will arrive within 24-48 hours, but on rare occasions the parcels can be delayed due to many factors outside of our, and often the courier’s, control. Due to this, we recommend not booking your plumber, heating engineer or electrician until the product is delivered and has been inspected. (Please check that all items are present as ordered.) This advice serves to save you costs and inconvenience in case anything does go wrong and you are stuck with a tradesman’s bill. Sol*Aire Heating Products cannot and will not reimburse for tradesmen visits for any reason.

SERVICE DELAYS

 

Sol*Aire Heating Products is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays or other occurrences. Any shipping fee is non-refundable. In cases such as these, please contact the courier directly with any inquiries about the status of your package.

Delivery Tracking

 

Tracking information will not be available until your package has been dispatched and left our warehouse. Please note: for some international shipments tracking information may not be available up to 24 hours after courier has received the package. Once dispatched, you will receive a confirmation e-mail and a follow up text message with your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status.

 

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